No matter the reason, it’s easy to get support from MCDI, the makers of SECURITHOR. Your SECURITHOR purchase comes with initial installation by MCDI and a support coverage period. The support coverage period can be extended when you need it including for updates and upgrades.
The easiest way to get support is to contact MCDI directly during business hours.
Monday-Friday 8-18H excluding national holidays
Phone: +514.481.1067 (English and French)
Linea directamente en Espańol: +514.487.0441
Check the Frequently Asked Sections. It’s a good source of information.
The FAQ section also includes a form to ask more questions so we can add
We offer extended hours support contract for after hours in English, Espańol and French. Contact SECURITHOR staff to discuss which option is best for you.
It’s one of the faster way to contact SECURITHOR staff. When you fill a support ticket it is sent to several persons and you get a fast return.
Several documents such as getting started are already available. If you do not have them contact SECURITHOR Staff to get updates and documents on specific topics such as Web Access Module.
Check the SECURITHOR Youtube Channel for descriptive videos on SECURITHOR features. Keep coming back as videos are regularly added.